Smart Support. Real Results.
Hello my name
is JB.
what I do
About me
I help businesses stay organized, efficient, & ahead — through smart systems, automation, & reliable support.
I work behind the scenes so things run smoothly. From handling daily tasks to building simple automation and supporting business operations, I make sure nothing falls through the cracks.
I have experience supporting fast-moving environments — managing data, streamlining workflows, and assisting with projects that require focus, accuracy, and consistency. I’m comfortable working independently, learning new tools, and adapting quickly to what a business needs.
If you need someone dependable who can think ahead, solve problems, and actually get things done — that’s where I come in.
my projects
Featured projects
Services
My services
I help businesses simplify operations and stay organized
Experience
Resume
Education & Experience
Education
Associate Degree in Web Software Technology
Training in modern web development, software tools, and digital systems used in business operations.
Bachelor’s Degree in Economics
Focused on economic principles, business systems, and analytical thinking.
Experience
Account Manager
• Managed client accounts, overseeing transactions, sales orders,
logistics coordination, billing, and invoice tracking.
• Proactively addressed issues, maintained strong client relations,
and contributed to departmental projects.
• Built and scaled the company's official Shopify storefront;
performed continuous codebase updates, performance
optimizations, and custom frontend styling (HTML/CSS/Liquid).
• Engineered and deployed a custom centralized login application
using Google Apps Script, streamlining internal user
authentication and security workflows.
• Designed and programmed a suite of spreadsheet-driven
automation tools and workflows, significantly reducing manual
task redundancy for multi-department teams.
• Served as the internal technical lead/IT resource,
troubleshooting local hardware, network configurations, and
database sync issues to maintain company runtime.
Client Success & Tech Support
• Provided ongoing customer support across multiple platforms, including support inbox management and social media channels.
• Handled web template customization, order fulfillment coordination with design teams, and internal website updates.
• Ensured smooth client experience through responsive support and technical troubleshooting.
Project Manager / UI & Graphic Designer / Mobile App Developer
• Managed product listings, inventory tracking, and operational updates across website and social platforms.
• Led creative development of marketing materials for campaigns, events, and print assets such as flyers and catalogs.
• Oversaw web development tasks, social media management, and mobile app project coordination, ensuring alignment between design, development, and business goals.
Photographer
• Produced high-quality product photography for e-commerce listings including jewelry, fashion items, handbags, and home products. Focused on visual presentation optimized for online sales performance and branding consistency.
Project Manager
• Streamlined operational workflow in a fast-paced production environment by implementing structured systems for task management, communication, and efficiency.
• Improved coordination across teams and enhanced overall production turnaround.
Graphic Designer
• Collaborated directly with business owner to develop visual concepts and brand-aligned designs.
• Created product imagery and marketing assets used across website and social media platforms to support brand growth.
Virtual Customer Service Manager
• Managed customer support operations and supervised a team of representatives.
• Maintained communication records, analyzed service performance metrics, and contributed to improving customer service processes, standards, and team performance.
• Participated in hiring and evaluation of staff.
Partners
People we work with
testimonials
What clients say
Dedicated, detail-oriented support that helps businesses run smoother and more efficiently.
“ Reliable, fast, and highly organized. JB handled our operations and client communication with zero supervision and always delivered on time. ”
David & Elisa
E-commerce Business Owners“ Very detail-oriented and proactive. JB improved our workflow and made day-to-day operations much smoother. ”
Amanda
Project Manager“ Professional, easy to work with, and always a step ahead. Exactly the kind of support every growing business needs. ”
Lewis
Startup Foundercontact
Get In Touch
Let's start a project together.
- Los Angeles, CA
- ibo1183@gmail.com
- +1 (626) 725-6584